Returns & Exchanges
Christmas 2018 Returns Info
For orders placed between December 1 and December 25, 2018, the returns period is extended until Friday, January 11, 2019. If you would like to exchange or refund a gift bought between 1/12/18 - 25/12/18, you MUST contact us by email (see instructions below) NO LATER than Friday, 11 January.
Orders placed on any date outside of December 1 - 25 are subject to our normal 14 day returns policy.
Unsure about ordering?
We will happily offer a refund on any unused purchase - just contact us within 14 days of receiving your order to arrange return of your unworn items.
Need to return something?
Email firstname.lastname@example.org within 14 days of receiving your delivery, telling us:
1. Your order number
2. Which item(s) you'd like to return
3. Whether you would like an exchange or a refund
Once we have confirmed your return via email reply, send your item(s) in unworn condition along with the delivery note to:
Provide Returns, Unit 201 Jubilee Trade Centre, Pershore Street, Birmingham B5 6ND, U.K.
We recommend using a tracked service as we can only issue refunds on items once they have been returned to us.
We will post your replacement once we have received your original item in unused condition. Do not return items that have been worn, or show signs of use.
Please note: Occasionally we will run out of the item you want in exchange. To avoid this, please check the detailed size chart before ordering.
My order arrived damaged / You sent the wrong thing, idiot!
Sorry! No, really, I'm genuinely sorry. Provide is run mostly by one person working full time (hi! 👋 ) and although great care is taken with each order, sometimes mistakes can happen. Please email email@example.com immediately and tell us your order number and what the problem is, and we'll sort it as soon as we can.