Delivery

Christmas 2018 Delivery Info

Last order dates for Christmas delivery:
UK Standard FREE Delivery: Monday 17 December
UK Priority Delivery (£3.95): Wednesday 19 December
Europe (£10): Friday 14 December
USA (£15): Thursday 13 December
Rest of the World (£20): Monday 10 December

NOTE: It is your responsibility to make sure somebody is at the delivery address to receive the goods. We will do our best to get your order to you on time, but we cannot accept responsibility if your order is late because it was too big to fit through the letterbox, or if nobody was around to accept/sign for the delivery.

Christmas 2018 Returns Info

For orders placed between December 1 and December 25, 2018, the returns period is extended until Friday, January 11, 2019. If you would like to exchange or refund a gift bought between 1/12/18 - 25/12/18, you MUST contact us by email (see instructions here) NO LATER than Friday, 11 January.

Orders placed on any date outside of December 1 - 25 are subject to our normal 14 day returns policy.

NOTE: Any orders placed between December 20 - January 2 will be sent out from January 3rd - thanks for your patience. I'm knackered and need a break!

• FREE standard delivery on all U.K. orders. Allow 5-7 Days after ordering.
Priority delivery for U.K. orders is available for £3.95. This is a 2-3 day service.
• E.U. delivery is £10 - flat rate.  Allow 10 days.
• U.S.A. is £15 - flat rate Allow 15 days.
Rest of the world is £20 - flat rate. Allow 15 days.

In some cases, someone will need to sign for your package. In the event an item is returned to us because no-one was home to receive it, or because you entered the wrong address at checkout, you will need to pay for a second delivery service.

We also offer a free click & collect service with the help of Quarter Horse Coffee (Birmingham, UK). To use this, you must mention "Quarter Horse Collection" in the order notes. Use your billing address as the shipping address during checkout. You will receive a shipment notification saying your order has been sent to your shipping address - this confirms your order is ready to collect.

Collections must be picked up from Quarter Horse Coffee, 88-90 Bristol Street, B5 7AH within 7 days of receiving an email notification that the order is ready, and it is your responsibility to check opening hours.